Refund policy

Return & Refund Policy

We hope you love your Thoughtfully Extra order! Because most of our items are created or made to order especially for you, please review your selections carefully before placing your order.

Made-to-Order & Custom Items

Made-to-order, personalized, customized, and otherwise specially created items are final sale and are not eligible for returns or exchanges for change of mind, incorrect size, color, design, personalization, or other options selected by the customer.

Please carefully review all product options, spelling, sizing, colors, and personalization before completing your purchase.

Sizing

Please review the size information provided in the product listing before ordering. Because apparel may be made to order, we are unable to offer returns or exchanges when an incorrect size is ordered.

If you are between sizes or prefer an oversized fit, we recommend sizing up. Measurements may vary slightly by manufacturer and garment style.

Non-Custom / Ready-to-Ship Items

Eligible non-custom, non-personalized, ready-to-ship merchandise may be returned within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition and packaging when applicable.

Please contact us before returning an item. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect due to our error, original shipping charges are non-refundable and return shipping costs are the responsibility of the customer.

Damaged, Defective or Incorrect Items

If we made a mistake with your order or your item arrives damaged or defective, please contact us within 7 days of delivery or pickup.

Please include your order number and photos showing the issue so we can make it right.

When an item is confirmed to be damaged, defective, or incorrect due to our error, we will provide an appropriate replacement, correction, or refund at no additional cost to you.

Cancellations & Order Changes

If you need to cancel or change an order, please contact us as soon as possible.

Because many items are made to order, cancellations or changes cannot be guaranteed once production has begun or materials have been ordered specifically for your item.

If production has not yet begun, we will do our best to accommodate your request.

Color Variations

We make every effort to display product colors as accurately as possible. However, colors may vary slightly due to screen and monitor settings, lighting, garment dye lots, materials, and production processes. These normal variations are not considered defects.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Final Sale Items

Custom, personalized, made-to-order, clearance, and gift card purchases are final sale except when an item is damaged, defective, incorrect, or as otherwise required by applicable law.

Questions or Problems With Your Order?

Please contact us through our Contact page. We want you to be happy with your Thoughtfully Extra purchase and will always do our best to help when there is a problem with an order.