How long will my order take to be made?
Most Thoughtfully Extra items are made to order with a whole lot of care (and probably a little extra sparkle). Processing times may vary depending on the item and current order volume. Please refer to the individual product listing for any collection-specific or time-sensitive turnaround information.
Processing time is the time needed to create and prepare your order and does not include shipping/transit time.
Are your items made to order?
Many of our apparel and specialty items are made especially for you after your order is placed. Because we’re a small business and don’t mass-produce our products, this allows us to offer more designs, colors and options without sacrificing the details that make them special.
How do I choose the right size?
Please review the size information provided with the product before ordering. Our apparel is generally unisex unless otherwise noted. If you prefer an oversized fit, you may want to size up.
Because sizing preferences vary from person to person, we recommend comparing the measurements provided with a sweatshirt or shirt you already love.
Will the colors look exactly like they do on my screen?
We do our best to represent colors as accurately as possible. However, colors can appear differently depending on your phone, computer or monitor settings, lighting, garment material and production process.
Because of these variations, the actual garment, print or product color may differ slightly from what you see on your screen. These slight variations are normal and are not considered defects.
How should I care for my apparel?
To keep your Thoughtfully Extra apparel looking its best, we recommend washing inside out in cold water with like colors. Tumble dry on low or hang dry when possible. Do not bleach, and do not iron directly over the design.
Specific products may include additional care instructions.
Can I change or cancel my order?
We begin working on made-to-order items as quickly as possible. If you need to request a change or cancellation, please contact us as soon as possible.
We’ll do our best to accommodate your request, but once production has begun, we may not be able to change or cancel the order.
Do you accept returns or exchanges?
Because Thoughtfully Extra products are made to order, customized or personalized, items are not eligible for return or exchange.
If there is a problem with your order, please contact us. If you received an incorrect, damaged or defective item, we want the opportunity to make it right.
Please see our full Returns & Exchanges Policy for details.
What if my item arrives damaged or I receive the wrong item?
Please contact us promptly after receiving your order and include your order number along with clear photos of the item and packaging, if applicable.
If we made a mistake or your item arrived damaged or defective, we’ll work with you to make it right.
Can I request a custom design or personalized item?
We love a little extra. ✨ Availability for custom and personalized orders will depend on the product and our current production schedule. Contact us with what you have in mind, and we’ll let you know what’s possible.
Do you offer local pickup?
Local pickup is currently available for TTP Nutcracker orders only. Select TTP Studio Pickup at checkout to avoid shipping charges on eligible Nutcracker orders.
You’ll be notified when your order is ready for pickup. Please do not attempt to pick up your order before receiving a ready notification.
At this time, local pickup is not available for other Thoughtfully Extra orders. Additional local pickup options may be offered in the future.
When will my order ship?
Once your order has been completed and packaged, you’ll receive shipping confirmation with tracking information when applicable.
Please remember that processing time and shipping time are separate. Once a package has been transferred to the shipping carrier, transit times are outside of our direct control.
What if I entered the wrong shipping address?
Contact us as soon as possible. If your order has not yet shipped, we’ll do our best to update the address.
Once an order has shipped, we cannot guarantee that an address can be changed or redirected.
Will you be adding more products?
Absolutely!! Thoughtfully Extra is just getting started. New designs, collections and delightfully extra things will be added regularly.